IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

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[Featured image] A person sits at a laptop earning their RHCSA certification.

What Is the RHCSA (Red Hat Certified System Administrator) Certification?

Set yourself apart with an IT certification. Learn more about the Red Hat Certified System Administrator (RHCSA) certification, including if the RHCSA is worth it, and how much it costs.

April 16, 2024

Article

[Featured image] A cybersecurity expert meets with colleagues and recommends their organization implements just-in-time access.

What Is Just-in-Time Access and Why Does It Matter?

Learn how just-in-time access can help businesses mitigate risks associated with prolonged access privileges.

April 10, 2024

Article

[Feature Image] A person sits at a laptop in their home and takes a Robotic Process Automation (RPA) exam prep course online.

5 Popular RPA Certifications

Delve into the specifics of in-demand certifications that can help validate your expertise in robotic process automation.

April 5, 2024

Article

[Featured image] A person sits at a laptop earning their RHCSA certification.

What Is the RHCSA (Red Hat Certified System Administrator) Certification?

Set yourself apart with an IT certification. Learn more about the Red Hat Certified System Administrator (RHCSA) certification, including if the RHCSA is worth it, and how much it costs.

April 16, 2024

Article

[Featured image] A cybersecurity expert meets with colleagues and recommends their organization implements just-in-time access.

What Is Just-in-Time Access and Why Does It Matter?

Learn how just-in-time access can help businesses mitigate risks associated with prolonged access privileges.

April 10, 2024

Article

Explore popular IT support courses

Status: Free Trial
Status: New AI skills

Google

Skills you'll gain: Computer Networking, Package and Software Management, Network Troubleshooting, Systems Administration, Cloud Infrastructure, Network Administration, IT Infrastructure, Information Systems Security, TCP/IP, Network Security, File Systems, Microsoft Windows, Computer Security, Professional Networking, Application Security, Desktop Support, Computer Hardware, Technical Support, Interviewing Skills, Professional Development

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
203K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial
Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Collaborative Software, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Information Systems Security, Multi-Factor Authentication

4.7
Rating, 4.7 out of 5 stars
1K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial

Google

Skills you'll gain: Desktop Support, Computer Hardware, Technical Support, Software Installation, Operating Systems, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, End User Training and Support, Computer Networking, Information Technology, Computer Architecture, Technical Communication, Linux, Microsoft Windows

4.8
Rating, 4.8 out of 5 stars
160K reviews

Beginner · Course · 1 - 3 Months

[Featured Image] A person sits in their kitchen and uses their laptop to research whether they should earn IT certifications or a degree for their career path.

IT Certifications vs. Degree: Which Is Right for You?

Find out whether you need a degree or certifications to access jobs in the IT sector.

April 5, 2024

Article

[Featured image] A person sits at a laptop in their home and explores a potential Linux career path for their future.

5 Linux Career Paths to Pursue in 2025

Delve into five in-demand Linux job roles, gaining insights into the specific skills, qualifications, and experience required for each role.

April 5, 2024

Article

[Featured Image] An IT specialist without a degree chats virtually with a customer from their office.

How to Become an IT Specialist Without a Degree

It’s possible to become an IT specialist without a degree by following our seven helpful steps. Find out how.

April 4, 2024

Article

[Featured image] An applied scientist works on a computer in a lab.

What Does an Applied Scientist Do? 2025 Career Guide

Applied science is an exciting field with growing demand. Explore details of what an applied scientist career is like, including the required skills and background, the average applied scientist salary, and how to work in different applied scientist jobs.

March 15, 2024

Article

[Featured image] A person wearing a plaid shirt sits at a desk and reviews code using a laptop and a separate display monitor.

What Is an IP Address?

Explore the history and importance of an IP address, how it works, public versus private IP addresses, and why we need them to communicate on the internet.

March 1, 2024

Article

[Featured Image] A business woman uses MDM software on her tablet.

What Is MDM?

Learn more about the meaning of mobile device management (MDM) and how it can be a useful tool in the world of information technology (IT) support.

February 29, 2024

Article

[Featured Image] An employee prepares to start a remote SSH session.

What Is SSH?

SSH, or Secure Shell, is a way of logging in to a computer or network remotely.

February 29, 2024

Article

[Featured Image] Two employees discuss Address Resolution Protocol in the office.

What Is Address Resolution Protocol?

Learn about the address resolution protocol and how it connects a computer's IP address to a MAC address within a local area network.

February 27, 2024

Article

[Featured Image] A person prepares to take the CRISC certification exam.

A Guide to ISACA’s CRISC Certification

Discover how the CRISC certification can help enhance your IT risk management skills.

February 26, 2024

Article

[Feature Image] A person sits at a laptop in their home and takes a Robotic Process Automation (RPA) exam prep course online.

5 Popular RPA Certifications

Delve into the specifics of in-demand certifications that can help validate your expertise in robotic process automation.

April 5, 2024

Article

[Featured Image] A person sits in their kitchen and uses their laptop to research whether they should earn IT certifications or a degree for their career path.

IT Certifications vs. Degree: Which Is Right for You?

Find out whether you need a degree or certifications to access jobs in the IT sector.

April 5, 2024

Article

[Featured image] A person sits at a laptop in their home and explores a potential Linux career path for their future.

5 Linux Career Paths to Pursue in 2025

Delve into five in-demand Linux job roles, gaining insights into the specific skills, qualifications, and experience required for each role.

April 5, 2024

Article

[Featured Image] An IT specialist without a degree chats virtually with a customer from their office.

How to Become an IT Specialist Without a Degree

It’s possible to become an IT specialist without a degree by following our seven helpful steps. Find out how.

April 4, 2024

Article

[Featured image] An applied scientist works on a computer in a lab.

What Does an Applied Scientist Do? 2025 Career Guide

Applied science is an exciting field with growing demand. Explore details of what an applied scientist career is like, including the required skills and background, the average applied scientist salary, and how to work in different applied scientist jobs.

March 15, 2024

Article

[Featured image] A person wearing a plaid shirt sits at a desk and reviews code using a laptop and a separate display monitor.

What Is an IP Address?

Explore the history and importance of an IP address, how it works, public versus private IP addresses, and why we need them to communicate on the internet.

March 1, 2024

Article

[Featured Image] A business woman uses MDM software on her tablet.

What Is MDM?

Learn more about the meaning of mobile device management (MDM) and how it can be a useful tool in the world of information technology (IT) support.

February 29, 2024

Article

[Featured Image] An employee prepares to start a remote SSH session.

What Is SSH?

SSH, or Secure Shell, is a way of logging in to a computer or network remotely.

February 29, 2024

Article

[Featured Image] Two employees discuss Address Resolution Protocol in the office.

What Is Address Resolution Protocol?

Learn about the address resolution protocol and how it connects a computer's IP address to a MAC address within a local area network.

February 27, 2024

Article

[Featured Image] A person prepares to take the CRISC certification exam.

A Guide to ISACA’s CRISC Certification

Discover how the CRISC certification can help enhance your IT risk management skills.

February 26, 2024

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)