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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      M

      Meta

      Introduction to Social Media Marketing

      Skills you'll gain: Social Media Marketing, Social Media, Target Audience, Social Media Strategy, Social Media Management, Marketing, Key Performance Indicators (KPIs), Goal Setting, Facebook, Customer Analysis, Marketing Strategies, Marketing Channel, Instagram, Digital Marketing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      15K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM IT Scrum Master

      Skills you'll gain: Software Development Life Cycle, Agile Software Development, User Story, Sprint Retrospectives, Software Architecture, Development Environment, Agile Methodology, DevOps, Kanban Principles, Engineering Software, Scrum (Software Development), Information Technology, Software Design, Software Development Tools, Computer Hardware, Software Engineering, Sprint Planning, Leadership, Risk Management, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9.9K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      Generative AI Leadership & Strategy

      Skills you'll gain: Prompt Engineering, ChatGPT, Ideation, Verification And Validation, Data Validation, Succession Planning, Productivity, Business Writing, Generative AI, Leadership, Meeting Facilitation, Organizational Leadership, Artificial Intelligence, Large Language Modeling, Business Leadership, Proposal Writing, Leadership and Management, Creativity, Problem Solving, Risk Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      7.1K reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Data Scientists

      Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Exploratory Data Analysis, Data Ethics, OpenAI, Feature Engineering, Predictive Modeling, Large Language Modeling, Artificial Intelligence, Data Storytelling, Program Development, Data Modeling, Data Presentation, Predictive Analytics, Data Science, Data Synthesis, Data Analysis, IBM Cloud, Machine Learning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.9K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Customer Support

      Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, Customer Service, Personalized Service, Large Language Modeling, Artificial Intelligence, Program Development, Customer experience improvement, Customer Insights, Workflow Management, Automation, Content Creation, IBM Cloud, Image Analysis, Virtual Environment, Business Ethics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.8K reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Preview
      Preview
      U

      University of Pennsylvania

      Viral Marketing and How to Craft Contagious Content

      Skills you'll gain: Content Marketing, Social Media Campaigns, Social Media Strategy, Consumer Behaviour, Influencing, Marketing Communications, Social Media Marketing, Persuasive Communication, Social Media, Advertising, Brand Strategy, Marketing, Marketing Psychology, Storytelling, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.3K reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Introduction to Marketing

      Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Marketing, Brand Strategy, Communication Strategies, Marketing Strategy and Techniques, Marketing Communications, Customer experience strategy (CX), Brand Loyalty, Customer Insights, Brand Awareness, Price Negotiation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Call Center Customer Service

      Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      84 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      Universidades Anáhuac

      Customer Success: Conociendo al cliente

      Skills you'll gain: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration

      4.6
      Rating, 4.6 out of 5 stars
      ·
      46 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM IT Support

      Skills you'll gain: Software Development Life Cycle, Computing Platforms, Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Peripheral Devices, Cybersecurity, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Cloud Infrastructure, Cloud Applications, Network Protocols, Cloud Computing, Professional Networking, Databases, Information Technology, Customer Service

      4.7
      Rating, 4.7 out of 5 stars
      ·
      11K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • A

      Alfaisal University | KLD

      خدمة العملاء | Customer Service

      Skills you'll gain: Customer Service, Customer Relationship Building, Customer and Client Support, Customer Complaint Resolution, Customer Retention, Business Planning, Company, Product, and Service Knowledge, Communication, Ethical Standards And Conduct

      4.8
      Rating, 4.8 out of 5 stars
      ·
      217 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      D

      Duke University

      Introductory Human Physiology

      Skills you'll gain: Respiration, Anatomy, Pulmonology, Cardiology, Nephrology, Urology, Kinesiology, Vital Signs, Neurology, Biology, Nutrition and Diet, Gynecology

      4.8
      Rating, 4.8 out of 5 stars
      ·
      5.2K reviews

      Beginner · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Introduction to Social Media Marketing: Meta
    • IBM IT Scrum Master: IBM
    • Generative AI Leadership & Strategy: Vanderbilt University
    • Generative AI for Data Scientists: IBM
    • Generative AI for Customer Support: IBM
    • Viral Marketing and How to Craft Contagious Content: University of Pennsylvania
    • Introduction to Marketing: University of Pennsylvania
    • Call Center Customer Service: CVS Health
    • Customer Success: Conociendo al cliente: Universidades Anáhuac
    • IBM IT Support: IBM

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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