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Results for "customer experience improvement"
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, Customer Analysis, Market Research, Surveys, Customer experience strategy (CX), Customer Service, Data Collection, Active Listening, Continuous Improvement Process, Data-Driven Decision-Making, Focus Group, Team Oriented, Social Media
- Status: Free Trial
IE Business School
Skills you'll gain: Customer experience strategy (CX), Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Cross-Channel Marketing, Business Ethics, Cross-Functional Collaboration, Employee Engagement
- Status: Free Trial
Multiple educators
Skills you'll gain: Software Development Life Cycle, Computing Platforms, Network Security, Incident Response, Cloud Computing Architecture, Penetration Testing, Computer Security Incident Management, Cloud Services, Business Continuity, Security Controls, Disaster Recovery, Peripheral Devices, Configuration Management, Cybersecurity, Cloud Security, Cloud Applications, Cloud Platforms, Network Protocols, Cloud Computing, Security Management
- Status: Free Trial
Skills you'll gain: Jupyter, Python Programming, Data Structures, Web Scraping, Data Manipulation, Programming Principles, Pandas (Python Package), Computer Programming, Object Oriented Programming (OOP), Restful API, NumPy, Application Programming Interface (API), Data Analysis, Data Import/Export, File Management
- Status: Free Trial
Skills you'll gain: Prompt Engineering, Large Language Modeling, PyTorch (Machine Learning Library), Unsupervised Learning, Keras (Neural Network Library), Supervised Learning, Feature Engineering, Generative AI, Reinforcement Learning, Deep Learning, Natural Language Processing, Generative AI Agents, Applied Machine Learning, Image Analysis, Data Manipulation, Tensorflow, OpenAI, Verification And Validation, Artificial Intelligence and Machine Learning (AI/ML), Scikit Learn (Machine Learning Library)
- Status: Free Trial
University of Michigan
Skills you'll gain: UI/UX Research, Surveys, Qualitative Research, Usability Testing, User Experience Design, User Experience, User Research, User Story, Prototyping, Wireframing, User Centered Design, Survey Creation, Sampling (Statistics), Design Research, Interaction Design, Ideation, A/B Testing, Conceptual Design, User Interface (UI), Test Case
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations, Oral Comprehension
- Status: Free Trial
University of Michigan
Skills you'll gain: Multimedia, Learning Theory, Instructional Design, Web Content Accessibility Guidelines, Educational Materials, Learning Management Systems, Course Development, Design Thinking, Professional Development, Brainstorming, Education Software and Technology, Motivational Skills, Communication, Design, Student-Centred Learning, Creative Thinking, Diversity Equity and Inclusion Initiatives, User Centered Design, Technology Strategies, Quality Assurance
- Status: Free Trial
Skills you'll gain: Cyber Threat Hunting, Incident Response, IT Service Management, Identity and Access Management, Cloud Computing, Information Technology Infrastructure Library, Endpoint Security, Malware Protection, Penetration Testing, Linux, Computer Security Incident Management, Database Management, Network Security, Networking Hardware, TCP/IP, Cybersecurity, Intrusion Detection and Prevention, Cyber Threat Intelligence, Interviewing Skills, Cyber Security Assessment
- Status: Free TrialStatus: New AI skills
Google
Skills you'll gain: Data Storytelling, Data Literacy, Data Visualization, Data Presentation, Data Ethics, Rmarkdown, Interactive Data Visualization, Interviewing Skills, Data Cleansing, Data Validation, Professional Networking, Ggplot2, Tableau Software, Presentations, Spreadsheet Software, Data Analysis, Data Visualization Software, Stakeholder Communications, Dashboard, Sampling (Statistics)
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, User Feedback, Marketing Strategies, Service Improvement, Personalized Service, Strategic Marketing
- Status: Free TrialStatus: New AI skills
Google
Skills you'll gain: Storyboarding, Wireframing, Responsive Web Design, User Experience Design, Design Thinking, User Research, UI/UX Research, Information Architecture, Figma (Design Software), Usability Testing, Professional Networking, User Story, Web Design, Design Reviews, Usability, Presentations, User Experience, Design Research, Ideation, Interviewing Skills
In summary, here are 10 of our most popular customer experience improvement courses
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Branding and Customer Experience: IE Business School
- IBM and ISC2 Cybersecurity Specialist: ISC2
- Python for Data Science, AI & Development: IBM
- IBM AI Engineering: IBM
- User Experience Research and Design: University of Michigan
- CVS Health Call Center Customer Service: CVS Health
- An Introduction to Learning Experience Design (LXD): University of Michigan
- IBM Cybersecurity Analyst: IBM
- Google Data Analytics: Google