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    CRM Courses Online

    Explore CRM (Customer Relationship Management) tools and strategies for managing customer interactions. Learn to enhance customer satisfaction and loyalty.

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    Explore the CRM Course Catalog

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Applications of Copilot in the Workplace

      Skills you'll gain: Microsoft Copilot, Customer Relationship Management (CRM) Software, Marketing Automation, Customer experience improvement, Generative AI, Business Process Automation, Self Service Technologies, Sales Process, Sales Strategy, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Natural Language Processing, Critical Thinking

      4.9
      Rating, 4.9 out of 5 stars
      ·
      20 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Sales Teams

      Skills you'll gain: AI Personalization, Sales Enablement, Sales Strategy, Sales Process, Sales Management, Sales Development, Customer experience improvement, Sales Operations, Generative AI Agents, Customer Engagement, Sales, Data-Driven Decision-Making, Automation, Business Ethics

      4
      Rating, 4 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Virginia

      L'analyse marketing

      Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Data-Driven Decision-Making, Marketing Strategies, Marketing, Customer Analysis, Brand Management, Web Analytics, Analytics, Regression Analysis, Return On Investment, Consumer Behaviour, A/B Testing

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      I

      IE Business School

      Marketing Management Essentials: Product and Branding

      Skills you'll gain: Product Lifecycle Management, Market Trend, Product Strategy, Product Management, Market Analysis, Competitive Analysis, Brand Management, Strategic Marketing, Marketing Strategies, Growth Strategies

      4.3
      Rating, 4.3 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Customer Centric Innovation

      Skills you'll gain: Design Thinking, Innovation, New Product Development, Product Development, Customer Insights, Service Design, Customer experience strategy (CX), Customer Analysis, User Feedback, Consumer Behaviour, Market Research, Business Strategies, Customer Relationship Management, Market Opportunities

      4.6
      Rating, 4.6 out of 5 stars
      ·
      54 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Get Started with HubSpot

      Skills you'll gain: HubSpot CRM, Team Building, Customer Relationship Management (CRM) Software, Business Reporting, Marketing Automation, Email Marketing, Sales Development, Customer Data Management, Integrated Marketing Communications, Marketing, Customer Service

      4.5
      Rating, 4.5 out of 5 stars
      ·
      20 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • A

      Amazon Web Services

      Skills and Best Practices for Cloud Support Associates

      Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

      4.9
      Rating, 4.9 out of 5 stars
      ·
      24 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      I

      IIT Bombay

      Introduction to Business Management : Winning Externally

      Skills you'll gain: Customer Service, Advertising, Market Research, Value Propositions, Brand Management, Customer Relationship Management, Target Market, Marketing Communications, Logistics, Customer Insights, Supply Chain Management, Sales Management, B2B Sales, Marketing Strategies, Selling Techniques, Competitive Analysis, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Building the Business Model for Corporate Entrepreneurs

      Skills you'll gain: Business Modeling, Customer Analysis, Business Strategy, Entrepreneurship, Customer Insights, Value Propositions, New Product Development, Target Market, Business Development, Customer Relationship Management, Innovation, Product Strategy, Market Dynamics, Interviewing Skills

      4.6
      Rating, 4.6 out of 5 stars
      ·
      81 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Getting Started with ProfitBooks

      Skills you'll gain: Invoicing, Billing & Invoicing, Inventory Management System, Accounting Software, Customer Relationship Management, Customer Relationship Management (CRM) Software, Sales Tax, Small Business Accounting, Accounting, Cloud Security, Payroll

      4.5
      Rating, 4.5 out of 5 stars
      ·
      74 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      P

      Pontificia Universidad Católica del Perú

      Fundamentos del Modelo de Negocio Canvas

      Skills you'll gain: Business Modeling, Strategic Partnership, Business Planning, Business Strategy, Business Strategies, Entrepreneurship, Value Propositions, Target Market, Customer Analysis, Market Opportunities, Customer Relationship Management, Cost Accounting, Resource Management, Revenue Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      172 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Leading Transformation

      Skills you'll gain: Culture Transformation, Business Transformation, Process Management, Leadership, Business Process, Organizational Change, Business Leadership, Business Communication, Change Management, Strategic Leadership, Storytelling, Communication, Innovation, Corporate Sustainability, Environmental Social And Corporate Governance (ESG)

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular crm courses

    • Applications of Copilot in the Workplace: Microsoft
    • GenAI for Sales Teams: Coursera Instructor Network
    • L'analyse marketing: University of Virginia
    • Marketing Management Essentials: Product and Branding: IE Business School
    • Customer Centric Innovation: University of Illinois Urbana-Champaign
    • Get Started with HubSpot: Coursera Project Network
    • Skills and Best Practices for Cloud Support Associates: Amazon Web Services
    • Introduction to Business Management : Winning Externally: IIT Bombay
    • Building the Business Model for Corporate Entrepreneurs: University of Maryland, College Park
    • Getting Started with ProfitBooks : Coursera Project Network

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