Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Workflow Management, Process Design, Personalized Service, Cost Management

Skills you'll gain: Inbound Calls, Customer experience improvement, Network Routing, Customer experience strategy (CX), Outbound Calls, Call Center Experience, Security Controls, Customer Inquiries, Process Optimization, Operational Efficiency, Service Level

Skills you'll gain: Marketing Effectiveness, Key Performance Indicators (KPIs), Marketing Analytics, Digital Marketing, Marketing Strategies, Performance Analysis, Customer experience strategy (CX), Performance Measurement, Marketing Automation, Marketing Channel, A/B Testing, Automation

Skills you'll gain: Sales Development, Salesforce, Campaign Management, Lead Generation, Sales Management, Sales Process, Customer Relationship Management (CRM) Software, Productivity Software, Data Import/Export, Email Marketing, Marketing Management

Skills you'll gain: Blockchain, Ledgers (Accounting), FinTech, Payment Systems, Digital Assets, Financial Trading, Financial Market, Financial Services, Financial Systems, Transaction Processing, Emerging Technologies, Cryptography, Application Development, Computer Programming Tools

Skills you'll gain: Digital Transformation, FinTech, Mobile Banking, Business Transformation, Diversity and Inclusion, Diversity Equity and Inclusion Initiatives, Financial Services, Banking, Data-Driven Decision-Making, Customer experience improvement, Innovation, Human Capital

Skills you'll gain: Sales Process, Sales Training, Sales, Closing (Sales), Sales Strategy, Sales Management, Customer Relationship Management, Customer Relationship Management (CRM) Software, Communication, Business Software, Business Writing, Overcoming Objections, Collaboration, Presentations, Negotiation, Problem Solving, Value Propositions, Critical Thinking

Skills you'll gain: Business Marketing, Competitive Analysis, Value Propositions, Business Strategies, Go To Market Strategy, Market Opportunities, Market Research, Target Market, Customer Insights, Consumer Behaviour, Customer experience strategy (CX)

Skills you'll gain: Facebook, Web Analytics, Social Media Marketing, Customer Analysis, User Accounts, Social Media, E-Commerce

Skills you'll gain: MongoDB, Dataflow, Applied Machine Learning, Google Cloud Platform, Data Pipelines, Big Data, Data Integration

Skills you'll gain: International Relations, Consumer Behaviour, Environmental Policy, Environment, Economics, Corporate Sustainability, Public Policies, Mitigation, Energy and Utilities, Policy Analysis, Environmental Regulations, Community Development

Skills you'll gain: Facebook, Target Audience, Social Media Marketing, Social Media, Customer Insights, Advertising, Digital Advertising, Marketing Analytics, Presentations