Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity

Skills you'll gain: Verbal Communication Skills, Public Speaking, Persuasive Communication, Communication, Communication Strategies, Presentations, Interpersonal Communications, Cognitive flexibility, Storytelling, Active Listening, Adaptability, Ingenuity, Creativity

Skills you'll gain: Microsoft PowerPoint, Presentations, Sales Presentations, Productivity Software, Microsoft 365, Technical Communication

Skills you'll gain: Employee Performance Management, Performance Management, Performance Appraisal, Talent Acquisition, Human Resources Management and Planning, Compensation Analysis, Compensation Strategy, Human Resource Strategy, Compensation Management, Human Resources, Talent Management, Employee Retention, Recruitment, Constructive Feedback, Benchmarking

Skills you'll gain: AI Personalization, Sales Enablement, Sales Strategy, Sales Process, Sales Management, Sales Development, Customer experience improvement, Sales Operations, Generative AI Agents, Customer Engagement, Sales, Data-Driven Decision-Making, Automation, Business Ethics

Skills you'll gain: Accounting Records, Tax Returns, Invoicing, Reconciliation, Tax Compliance, Billing & Invoicing, Auditing, Accounting, Sales Tax, Key Performance Indicators (KPIs), Compliance Management, Billing, Income Tax, Tax Laws, Tax, Record Keeping, Registration, Records Management, Document Control, Regulatory Compliance

Skills you'll gain: Communication, Client Services, Coaching, Customer Relationship Building, Diversity and Inclusion, Professional Development, Workforce Development, Ethical Standards And Conduct, Relationship Management, Active Listening, Empathy, Human Services, Mentorship, Goal Setting, Crisis Intervention

Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Sales Operations, Sales Enablement, Customer Relationship Management, Data Visualization, Customer Support, Sales Management, Customer and Client Support, Customer Service, Sales Strategy, Performance Reporting, Business Reporting, Data-Driven Decision-Making

Skills you'll gain: Portfolio Management, Financial Modeling, Presentations, Microsoft PowerPoint, Investment Management, Business Modeling, Data Modeling, Business Analytics, Risk Modeling, Microsoft Excel, Financial Analysis, Regression Analysis

Skills you'll gain: Order Processing, Order Management, Inventory Management System, Inventory Control, Customer Relationship Management, E-Commerce, Web Analytics, Retail Management, Product Management, Content Management Systems, Editing, Marketing, Business

Skills you'll gain: Business Development, Relationship Management, Rapport Building, Professional Networking, Selling Techniques, Upselling, Communication, Target Market, Business Communication, Customer Analysis, Stakeholder Engagement, Customer Retention, Business Strategy, Organizational Development, Market Research, Personalized Service, Active Listening

Skills you'll gain: Marketing Automation, Sales Management, Customer Engagement, Customer Relationship Management (CRM) Software, Sales Process, Microsoft 365, Resource Allocation, Microsoft Teams, Sales Operations, Lead Generation, Service Management, Marketing, Customer Data Management, Power BI, Customer Service, Customer Insights, Scheduling