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Results for "customer success management"
- Status: Free Trial
University of California, Irvine
Skills you'll gain: Project Controls, Team Leadership, Project Planning, Team Performance Management, Team Management, Team Building, Leadership and Management, Project Management, Project Management Life Cycle, Project Performance, Project Schedules, Performance Reporting, Leadership, Management Reporting, Communication Planning, Stakeholder Management, Communication
- Status: Free Trial
Skills you'll gain: Collaboration, Teamwork, Team Building, Virtual Teams, Cross-Functional Collaboration, Team Management, Meeting Facilitation, Leadership, Communication, Trustworthiness, Cultural Diversity, Presentations, Critical Thinking
- Status: Free Trial
Google
Skills you'll gain: Agile Project Management, Backlogs, Agile Methodology, User Story, Sprint Planning, Agile Product Development, Product Roadmaps, Sprint Retrospectives, Kanban Principles, Coaching, Team Management, Organizational Change, Prioritization, Problem Solving, Influencing
- Status: Free Trial
Macquarie University
Skills you'll gain: Overcoming Objections, Influencing, Risk Management Framework, Persuasive Communication, Governance, Storytelling, Risk Management, Change Management, Organizational Change, Rapport Building, Meeting Facilitation, Leadership, Conflict Management, Enterprise Risk Management (ERM), Business Transformation, Negotiation, Communication, Intercultural Competence, Stakeholder Management, Process Management
- Status: Preview
University of London
Skills you'll gain: Brand Management, Branding, Brand Marketing, Brand Strategy, Brand Awareness, Employee Engagement, Marketing Management, Global Marketing, Internal Communications, Customer experience strategy (CX), Human Resources, Organizational Change, Consumer Behaviour, Cross-Functional Collaboration
- Status: Preview
Yale University
Skills you'll gain: Student Support and Services, Working With Children, School Counseling, Personal Development, Stress Management, Classroom Management, Cultural Responsiveness, Empathy, Behavior Management, Self-Awareness, Cognitive flexibility, Relationship Building, Active Listening
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Communication, Time Management
- Status: Free Trial
Skills you'll gain: Customer Retention, Loyalty Programs, E-Commerce, Customer Relationship Management, Customer Service, Marketing, Digital Marketing, Web Analytics, Data-Driven Decision-Making, Marketing Analytics, Performance Analysis, Customer Insights, Business Metrics
- Status: Free Trial
Skills you'll gain: Dashboard, Data Storytelling, Data Warehousing, SQL, Data Governance, Data Visualization, Data Security, Data Migration, Database Design, Data Literacy, Data Presentation, Descriptive Statistics, Extract, Transform, Load, Data Store, Data Management, MySQL, Databases, Data Architecture, Excel Formulas, Business Intelligence
- Status: Preview
Howard University
Skills you'll gain: Project Management Life Cycle, Project Management Institute (PMI) Methodology, Project Management, Project Coordination, Agile Project Management, Project Risk Management, Scope Management, Project Controls, Project Planning, Project Closure, Stakeholder Management, Change Control, Leadership
- Status: Preview
University of Virginia
Skills you'll gain: Planning, Project Planning, Earned Value Management, Stakeholder Management, Risk Management, Project Management, Project Scoping, Milestones (Project Management), Project Schedules, Risk Analysis, Dependency Analysis, Agile Methodology, Kanban Principles
- Status: Free Trial
University of Michigan
Skills you'll gain: Talent Management, Team Motivation, Team Building, Teamwork, Team Management, Talent Pipelining, Influencing, Team Leadership, People Development, Team Performance Management, Employee Onboarding, Employee Coaching, Conflict Management, Talent Recruitment, Performance Review, Employee Engagement, Interviewing Skills, Persuasive Communication, Leadership, Business Leadership
In summary, here are 10 of our most popular customer success management courses
- Project Management: The Basics for Success: University of California, Irvine
- Collaborate Effectively for Professional Success: IBM
- Agile Project Management: Google
- Influencing: Storytelling, Change Management and Governance: Macquarie University
- Brand Management: Aligning Business, Brand and Behaviour: University of London
- Managing Emotions in Times of Uncertainty & Stress: Yale University
- CVS Health Call Center Customer Service: CVS Health
- Satisfaction Guaranteed: Develop Customer Loyalty Online: Google
- IBM Data Management: IBM
- Project Management Essentials: Howard University