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Google IT Support Professional Certificate

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Google

Google IT Support Professional Certificate

The launchpad to a career in IT. This program is designed to take beginner learners to job readiness in about three-to-six months.

Google Career Certificates

Top Instructor

1,831,982 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.8

(186,459 reviews)

Beginner level
No prior experience required
Flexible schedule
5 weeks at 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(186,459 reviews)

Beginner level
No prior experience required
Flexible schedule
5 weeks at 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

May 2025

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Professional Certificate - 6 course series

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Hardware Troubleshooting
Category: Computer Hardware
Category: Linux
Category: Operating Systems
Category: Information Technology
Category: Help Desk Support
Category: Microsoft Windows
Category: Computer Networking
Category: Software Installation
Category: Desktop Support
Category: End User Training and Support
Category: Software Documentation
Category: Computer Architecture
Category: Technical Communication
Category: Technical Documentation

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Model
Category: Data Integrity
Category: Wireless Networks
Category: Network Troubleshooting
Category: Network Protocols
Category: Network Routing
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Virtual Private Networks (VPN)
Category: Network Administration
Category: Network Security
Category: Computer Networking

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: File Systems
Category: User Accounts
Category: Microsoft Windows
Category: Software Installation
Category: Package and Software Management
Category: Operating Systems
Category: File Management
Category: System Monitoring
Category: Virtualization
Category: Remote Access Systems
Category: OS Process Management
Category: Technical Support and Services
Category: Linux Administration
Category: Linux
Category: Identity and Access Management
Category: Command-Line Interface
Category: Desktop Support
Category: Authorization (Computing)
Category: Systems Administration

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: IT Infrastructure
Category: Lightweight Directory Access Protocols
Category: Servers
Category: Virtualization
Category: Active Directory
Category: Disaster Recovery
Category: Data Storage Technologies
Category: Technical Support and Services
Category: Cloud Infrastructure
Category: Server Administration
Category: System Configuration
Category: User Accounts
Category: Cloud Computing

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Firewall
Category: Encryption
Category: Cryptography
Category: Cyber Attacks
Category: Authorization (Computing)
Category: Security Awareness
Category: Security Management
Category: Hardening
Category: Network Security
Category: Identity and Access Management
Category: Information Systems Security
Category: Information Technology
Category: Application Security
Category: Computer Security
Category: Cybersecurity
Category: Threat Detection
Category: Threat Management
Category: Network Administration
Category: Data Security
Category: Security Strategy

What you'll learn

  • Uncover your skills and explore new career possibilities, with support from tools like Career Dreamer.

  • Keep your applications organized with Google Sheets.

  • Build a stand out resume and a step-by-step job search plan—with help from Gemini.

  • Prepare for interviews and practice responding to questions using NotebookLM and Gemini Live.

Skills you'll gain

Category: AI Personalization
Category: Adaptability
Category: Prompt Engineering
Category: Generative AI Agents
Category: Professional Networking
Category: Keyword Research
Category: Talent Sourcing
Category: Professional Development
Category: Recruitment
Category: Problem Solving
Category: Applicant Tracking Systems
Category: Interviewing Skills
Category: LinkedIn
Category: Personal Attributes
Category: Communication

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

 

Instructor

Google Career Certificates

Top Instructor

Google
336 Courses12,758,819 learners

Offered by

Google

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (6/1/2024 - 6/1/2025) ² Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.