University of California, Irvine
Salesforce Fundamentals Specialization
University of California, Irvine

Salesforce Fundamentals Specialization

Join an Ecosystem of Self-Starters in Salesforce. Learn the fundamentals to integrate the world's most powerful CRM into any organization.

Stephane Muller

Instructor: Stephane Muller

Access provided by New York State Department of Labor

19,710 already enrolled

Get in-depth knowledge of a subject
4.3

(172 reviews)

Beginner level

Recommended experience

2 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
4.3

(172 reviews)

Beginner level

Recommended experience

2 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Manage user permissions, data security, and object creation.

  • Manage and model data to create reports and data visualization
.

  • 
Automate business processes and integrate Salesforce into an organization.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from University of California, Irvine
Coursera Career Certificate

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Coursera Career Certificate

Specialization - 4 course series

Salesforce Basics

Course 123 hours4.3 (211 ratings)

What you'll learn

  • Access, navigate around, and transition between Lightning and Classic Salesforce interfaces.

  • Customize Salesforce functionality to meet specific team needs.

  • Create customer, partner, and employee communities.

Skills you'll gain

Category: Marketing Automation
Category: User Accounts
Category: Business Reporting
Category: Cloud-Based Integration
Category: Sales Management
Category: Data Security
Category: Stakeholder Engagement
Category: Salesforce
Category: Customer Relationship Management (CRM) Software
Category: Customer Relationship Management
Category: Customer Engagement

Salesforce Reporting

Course 223 hours4.6 (30 ratings)

What you'll learn

  • Create an Einstein Analytics App and customize an Einstein Analytics Home Page.

  • Create users and manage access to enterprise data and customize the Lightning Experience user interface.

  • Create customer entitlements and an entitlement process with milestones.

Skills you'll gain

Category: Role-Based Access Control (RBAC)
Category: Workflow Management
Category: Customer Engagement
Category: Business Process Automation
Category: Business Reporting
Category: Operational Efficiency
Category: Salesforce Development
Category: Customer Relationship Management (CRM) Software
Category: Ad Hoc Reporting
Category: Salesforce
Category: Data Maintenance
Category: Data Security
Category: Process Management

Salesforce Integration

Course 312 hours4.1 (23 ratings)

What you'll learn

  • Build and customize processes and flows.

  • Assess data quality and create reports and visualize via dashboards.

  • Create different types of object relationships.

Skills you'll gain

Category: Identity and Access Management
Category: Data Modeling
Category: Data Access
Category: Data Integration
Category: Customer Relationship Management (CRM) Software
Category: Workflow Management
Category: Data Management
Category: Business Process
Category: Business Reporting
Category: Salesforce
Category: Automation
Category: User Accounts
Category: Business Process Automation
Category: Data Quality
Category: Dashboard

Salesforce Capstone: Organization Integration

Course 47 hours4.8 (25 ratings)

What you'll learn

  • Deployment of Salesforce within an organization.

Skills you'll gain

Category: User Accounts
Category: Data Cleansing
Category: Email Marketing
Category: Data Maintenance
Category: Data Import/Export
Category: Business Reporting
Category: Data Security
Category: Application Deployment
Category: UI/UX Strategy
Category: Salesforce
Category: Dashboard
Category: Business Administration
Category: Marketing Materials
Category: Internal Communications

Instructor

Stephane Muller
University of California, Irvine
16 Courses64,411 learners

Offered by

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy